Program summary
- Program name: The Dock at Eastern Lake resident communications
- Sender: The Dock at Eastern Lake
- Audience: Approved and invited residents of The Dock at Eastern Lake
- Opt-in method: web/app form inside the private application, with a separate, unchecked consent checkbox
How SMS Opt-In Works
Resident account and mobile number
Approved residents sign in to The Dock using the mobile number associated with their account. Having a mobile number on the account or using it for authentication — for example, to receive a one-time sign-in verification code — does not provide consent to receive recurring SMS messages.
Screenshot (live capture of thedock30a.life): the resident sign-in screen, with a mobile phone field and a “Text me a code” button. There is no email sign-in option.
Separate SMS consent
After signing in, the resident navigates to Me → Notifications & Privacy → Text Messages. The resident sees a separate SMS consent control that is unchecked by default and must actively select it to opt in. SMS consent is optional and is not required to create or use the account.
This in-app consent control is the only initial SMS opt-in method for this campaign. Users do not initially opt in by keyword, verbal consent, paper form, QR code, or transferred/shared consent.
Screenshot: The in-app Text Messages consent control, shown unchecked by default
Helper text shown beneath the checkbox: “Separate and optional — leave it unchecked and everything else in The Dock still works.”
Exact consent disclosure used in the app
The text below is the exact wording shown next to the consent checkbox in the application:
Yes, text me. By checking this box I agree to receive text messages from The Dock at Eastern Lake about my account, neighborhood and community updates, reservations, account notifications, service notices, and safety notices. Consent is not a condition of creating an account or using the app. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.
Helper text shown beneath the checkbox: “Separate and optional — leave it unchecked and everything else in The Dock still works.”
The disclosure links to our Privacy Policy and Terms & Conditions.
Message types
- Account and sign-in messages, including one-time verification codes
- Reservation and sign-up confirmations and reminders
- Service and maintenance notices for the property and shared amenities
- Property and community updates, neighborhood announcements and safety notices
Message frequency varies. Message and data rates may apply.
Opting out and getting help
Reply STOP to unsubscribe from SMS messages. Reply START to re-subscribe. Reply HELP for assistance, or email hello@thedock30a.life.
A resident can also turn off recurring SMS consent at any time under Me → Notifications & Privacy → Text Messages.
Privacy commitment
Mobile phone numbers and SMS consent information are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
Mobile numbers and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes.